We are known for our fast, reliable order fulfillment. We're very proud to be able to provide our customers with outstanding quality and a consistently quick turnaround time! Here's what you can expect when you place an order at Koolay:
ORDERS FOR products (WE PRINT)
For orders that include invitations
Processing: You will receive a proof within 24-48 hours (not including Sundays). After you approve the proof, we require 2-3 business days to print and package your order.
Shipping: Your order will be shipped via Priority Mail, which takes 2-3 days.
TOTAL TIME: 5-9 days from when you place your order until when you have your items in-hand.
For orders of just stickers, water labels, and/or address labels
Processing: You will receive a proof within 24-48 hours (not including Sundays). After you approve the proof, we require 1-3 business days to print and package your order.
Shipping: Your order will be shipped via First Class Mail, which takes 3-7 days.
TOTAL TIME: 5-13 days from when you place your order until when you have your items in-hand.
Please note that we ship any items outside of the Metro Manila but consider different time table. However, we do offer all of our DIY printables to international customers.
ORDERS FOR DIY PRINTABLES (YOU PRINT)
For DIY orders that include invitations
Processing: You will receive a proof within 24-48 hours (not including Sundays). After you approve the proof, we will email you your final printable file ASAP.
TOTAL TIME: 1-3 days from when you place your order until when you receive your final printable invitation via email.
For all other DIY orders
Processing: We do not send proofs of DIY printables other than DIY invitations. We will simply email you with your personalized printables.
TOTAL TIME: 1-3 days from when you place your order until you receive your printable files via email.
